Help Center

Tell the assistant in chat, the way you would tell a person: "Doha to Rome on 12 March, one adult." It searches and brings the options back as cards you can open. There is no search form to fill in.

Yes. Once you have picked a flight and entered the passenger details, the extras step shows the seat map and the bags that airline sells on that fare. Both are priced into the total you approve before paying.

Open the flight under Flights and choose to cancel. Whether the fare allows it, what the airline keeps and what comes back to you are all shown before you confirm. Non-refundable fares cannot be refunded.

You may be able to change the date or the cabin, where the airline allows it. Open the flight under Flights and choose Edit flight: it shows the price of the change before you confirm or, for some bookings, lets you pick a new flight and emails you the airline's quote to accept within 24 hours. If a booking cannot be changed in the app, it tells you so and points you to our support team. Passenger names cannot be changed in the app. Contact us and we will do what the airline allows, which usually carries its own fee.

Your booking reference and every leg of the journey are on the flight under Flights. We also email the ticket once the airline has issued it.

Ask in chat: the city, your dates and how many guests. Results come back as cards, and opening one shows the photos, the map, the rooms and what each rate includes.

Every rate sets its own, and it is shown on the room before you book and again on the booking afterwards. Rates that can be cancelled free are marked in green on the result card.

Open the booking under Hotels and choose to cancel. Before you confirm we show the property’s charge and exactly what will be refunded. Non-refundable rates cannot be refunded.

The price on a result card includes taxes, and the full total is shown again before you pay. Some properties collect a city tax or a resort fee at the desk; where they do, it is listed on the room.

The property, its address and your booking reference are on the booking under Hotels. Show that and the lead guest’s ID at the front desk.

It needs a phone that supports eSIM and is not locked to a network. Installing in one tap needs iOS 17.4 or Android 10 or newer; on an older phone we show you a code to enter in your mobile data settings instead. Check this before you buy, because a plan cannot be refunded once it has been installed.

It depends on the plan: some count their days from when the eSIM first connects to a network, others from when you install it. Either way the days then run without pausing until they end, and installing ends the option to hand the eSIM back, so install it close to when you travel.

Open it under eSIM in the menu and tap Install, while you still have a connection. Keep your current SIM in place: the eSIM carries data only, and your number, calls and texts stay on it. If your phone cannot install from a link, use the QR code or the activation code on the same page.

The eSIM page shows it. The provider counts a few hours behind, so the figure can trail what you have actually used. A plan with a daily allowance has no running total to show: you get a fresh allowance each day, and once a day’s is spent the speed drops or data stops until the next day.

You can hand an eSIM back for a full refund at any time before it is installed. Once it is installed that option ends and any refund is the provider’s to decide. Where a plan allows it you can top it up from the same page; on a day pass a top-up adds days only, not data.

In the menu. Hotels and Flights hold what is still ahead of you, eSIM holds the data plans you have bought, Past trips holds what is behind, and Payments lists every charge.

No. You can chat, search and book as a guest. Signing in with Google or Apple keeps your trips with you across devices, and anything you booked as a guest on this device is attached to your account when you sign in.

Prices are shown in the currency you choose under Currency, converted at our rate so you can compare like with like. The amount you are actually charged is stated before you pay, and it may be in a different currency from the one shown, in which case your bank may apply its own rate.

Card payments are handled by Stripe, so we never see your full card number. A refund goes back to the card you paid with, normally within 5 to 10 business days of our issuing it.

Contact us, under Support, offers WhatsApp and email. You can also ask the assistant for help with a booking in chat: it pulls the booking up first, so there is no reference number to dig out.